Privacy Policy

1. What information we collect

We collect information you provide and data we receive when you use Signal Ops AI.

• Account information: name, email address, and password (stored in hashed form). When you invite team members, we store the email addresses and roles you assign.
• Organization information: organization name, currency, and plan or subscription level.
• Synced Jira and project data: when you connect Jira (or similar integrations), we import and store project metadata, worklogs, and resource information as needed to calculate profitability, margins, and alerts. This data is scoped to your organization and not shared with other customers.

2. How we use the data

We use the information to provide, operate, and improve Signal Ops AI—including authentication, multi-tenant isolation, profitability calculations, alerts, and support. We may use aggregated or de-identified data for product improvement and analytics. We do not sell your personal information to third parties.

3. How we store and protect data

Data is stored on infrastructure we control or that of our hosting providers. We use industry-standard measures such as encryption in transit and at rest, access controls, and secure authentication. Data is logically separated by organization so that one customer cannot access another’s data.

4. Third-party services

Hosting and infrastructure: we use third-party providers to host the application and databases. Those providers process data on our behalf under agreements that require appropriate security and confidentiality.

Jira integration: when you connect Jira, we use Atlassian’s APIs to read projects, worklogs, and user data you have access to. That connection is authorized by you; we do not use your Jira data for purposes unrelated to providing the Service. Atlassian’s own privacy policy applies to their services.

5. Data retention

We retain your account and organization data for as long as your account is active. Synced data (e.g. from Jira) is retained to support calculations and history; we may delete or anonymize it in accordance with our data retention practices when you disconnect an integration or close your account. You may request deletion of your personal data by contacting us; we will respond in line with applicable law and our operational requirements.

6. Your choices and contact

You can update account details in the Service and disconnect integrations at any time. For access, correction, deletion, or other privacy requests, please use our Contact page and specify that your inquiry is privacy-related. We will respond as required by applicable law.

7. Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest change. We encourage you to review this page periodically. Continued use of the Service after updates constitutes acceptance of the revised policy where permitted by law.