Terms of Service

1. Service description

Signal Ops AI (“the Service”) is a cloud software product that connects to Jira (and similar systems you authorize) to import project and worklog data, combine it with financial inputs you provide (such as revenue, budgets, and resource cost rates), and present profitability, margin, budget burn, risk signals, and related analytics. The Service is a financial intelligence layer. It does not replace Jira, general ledger, payroll, or invoicing. Features and availability may vary by plan or region.

2. Acceptance of terms

By creating an account, accessing, or using the Service, you agree to these Terms of Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

3. Eligibility and account responsibility

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of information you provide, for maintaining the confidentiality of your credentials, and for all activity under your account. You must notify us promptly of any unauthorized use or security concern. You are responsible for actions taken by users you invite or administer within your organization’s workspace.

4. Acceptable use

You may use the Service only for lawful purposes and in accordance with these terms. You agree not to:

• Violate applicable law or infringe others’ rights.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems or data.
• Interfere with or disrupt the Service, or impose an unreasonable load on our infrastructure.
• Use the Service to distribute malware, scrape or harvest data except as the Service expressly allows, or reverse engineer the Service except where prohibited by law.
• Misrepresent your identity or affiliation, or use the Service to send spam or unlawful communications.

We may suspend or limit access if we reasonably believe you have breached this section or pose a risk to the Service or other users.

5. Customer data and third-party integrations

You retain ownership of the data you provide or sync into the Service. By connecting third-party services (such as Atlassian Jira), you authorize us to access and process data from those services as needed to provide the Service, for example, to import projects, worklogs, and user information for profitability calculations. You are responsible for ensuring you have the right to share that data with us and that your use complies with the third party’s terms and your organization’s policies.

6. Subscription and billing

Access to the Service may be subject to a subscription or plan. Fees, billing cycles, taxes, and payment methods are presented at sign-up, in the product, or on the pricing page. Where we offer self-serve checkout, payment processing may be handled by a third-party processor (for example, Stripe); their terms and privacy practices apply to payment transactions. You are responsible for timely payment of applicable fees.

We may change pricing or plan features with reasonable notice where practicable. Continued use after a change may constitute acceptance of the updated terms or fees as described in your plan or in-app notice. Refund, cancellation, and renewal terms depend on your plan and applicable law; sales-led or custom agreements are governed by the contract between you and us.

7. Service availability and changes

We strive to keep the Service available but do not guarantee uninterrupted or error-free access. We may modify, suspend, or discontinue features with reasonable notice where practicable. We may update these Terms; the “Last updated” date at the top reflects when we last revised them. Continued use after changes constitutes acceptance of the revised Terms where permitted by law.

8. Intellectual property

The Service, including its design, software, documentation, and our branding (excluding your data), is owned by us or our licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes in accordance with these Terms. You may not copy, modify, or create derivative works of the Service except as expressly permitted.

9. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, for non-payment where applicable, or for other operational or legal reasons, with notice where reasonable. Upon termination, your right to use the Service ceases. Provisions that by their nature should survive (including ownership, disclaimers, and limitation of liability) survive termination.

10. Disclaimers and limitation of liability

Disclaimers. The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. The Service provides analytics and signals; it is not financial, tax, or legal advice. You are responsible for decisions you make based on the Service.

Limitation of liability. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our total liability for any claim arising from these Terms or the Service is limited to the amount you paid us for the Service in the twelve months preceding the claim (or, if no fee applied, to one hundred U.S. dollars). Some jurisdictions do not allow certain disclaimers or limitations; in those jurisdictions, our liability is limited to the maximum permitted by law.

11. Contact

For questions about these Terms, use our Contact page. We will respond to good-faith inquiries as our resources allow.