Terms of Service
Last updated: March 2025
1. Acceptance of terms
By accessing or using Signal Ops AI (“the Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms. If you do not agree, do not use the Service.
2. Eligibility and account responsibilities
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized use or security concern.
3. Permitted use
You may use the Service only for lawful purposes and in accordance with these terms. You may not use the Service to violate any applicable law, infringe others’ rights, transmit harmful or malicious content, attempt to gain unauthorized access to any systems or data, or use the Service in a way that could impair its operation or affect other users.
4. Subscription and billing
Access to the Service may be subject to a subscription or plan. Fees, billing cycles, and payment terms will be presented at sign-up or on the pricing page. You are responsible for any applicable taxes. We may change pricing with reasonable notice; continued use after changes constitutes acceptance. Refund and cancellation terms will be communicated in connection with your plan.
5. Customer data and third-party integrations
You retain ownership of the data you provide or sync into the Service. By connecting third-party services (such as Jira), you authorize us to access and process data from those services as needed to provide the Service—for example, to import projects, worklogs, and user information for profitability calculations. You are responsible for ensuring you have the right to share that data with us and that your use complies with the third party’s terms.
6. Service availability and changes
We strive to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features with reasonable notice where practicable. We may also update these terms; we will indicate the “Last updated” date at the top. Continued use after changes constitutes acceptance of the revised terms.
7. Intellectual property
The Service, including its design, software, text, and other content we provide (excluding your data), is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes in accordance with these terms. You may not copy, modify, or create derivative works of the Service except as expressly permitted.
8. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these terms or for other operational or legal reasons, with notice where reasonable. Upon termination, your right to use the Service ceases. Provisions that by their nature should survive (including ownership, disclaimers, and limitation of liability) will survive termination.
9. Disclaimers and limitation of liability
The Service is provided “as is” and “as available.” We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent permitted by law. We are not liable for indirect, incidental, special, or consequential damages, or for loss of profits or data, arising from your use of the Service. Our total liability for any claim arising from these terms or the Service is limited to the amount you paid us in the twelve months preceding the claim (or, if no fee applied, to one hundred dollars). Some jurisdictions do not allow certain disclaimers or limitations; in those jurisdictions, our liability is limited to the maximum permitted by law.
10. Contact for legal questions
For questions about these terms or legal notices, please use our Contact page. We will respond to good-faith inquiries as our resources allow.